Cancellation & Refund Policy

Last Updated: 16 June 2026

One-Time Setup Fees

All one-time setup fees, onboarding fees, integration fees, installation fees, deployment fees, configuration fees, professional service charges, and related implementation costs are strictly non-refundable once work has commenced, resources have been allocated, or services have been delivered.

Hardware Products

Inspection Upon Delivery

Customers are required to thoroughly inspect all products, equipment, vending machines, accessories, components, and related hardware immediately upon delivery, installation, or handover.

Where installation or delivery is performed by our personnel, the customer or an authorized representative must verify the condition of the equipment before our personnel leave the premises.

Customers are strongly advised to:

• Inspect the physical condition of the product.
• Check for visible damage, defects, or missing items.
• Verify that all supplied components are present.
• Test the equipment and its primary functions.
• Confirm that the product operates as expected.

Acceptance of the product at the time of delivery, installation, or handover shall be deemed confirmation that the product was received in satisfactory condition unless otherwise documented and acknowledged by Gest Technology Sdn Bhd at that time.

Reporting Issues

Any damage, defects, shortages, installation issues, or operational concerns must be reported immediately during delivery, installation, or handover whenever reasonably possible.

If a defect is not reasonably discoverable during initial inspection, customers must notify Gest Technology Sdn Bhd in writing within seven (7) calendar days from the date of delivery.

Claims submitted after this period may be rejected at our sole discretion.

No Refund After Delivery

All hardware sales are final upon successful delivery, installation, handover, or customer acceptance.

Gest Technology Sdn Bhd does not provide refunds, returns, exchanges, or buy-backs for hardware products after delivery has been completed, except where required by applicable law.

Where a valid defect claim is accepted, our obligation shall be limited to one or more of the following remedies at our sole discretion:

• Repair of the affected product.
• Replacement of defective components.
• Replacement of the product.
• Manufacturer warranty support where applicable.

Under no circumstances shall a valid defect claim automatically entitle the customer to a refund.

Customer Responsibility

Customers are responsible for ensuring that:

• The installation location is suitable and accessible.
• Necessary power, internet, and environmental requirements are available.
• Product testing is completed during delivery or installation where possible.
• Any concerns are raised before our personnel leave the site.

Failure to inspect, test, or report issues during delivery or installation shall not create an entitlement to a refund.

Subscription Services

Subscription payments are generally non-refundable once a billing cycle has commenced.

This applies to:

• Monthly subscriptions
• Quarterly subscriptions
• Annual subscriptions

Customers remain responsible for all charges incurred prior to cancellation.

Customer Cancellation

Customers may request cancellation before the next renewal date.

Cancellation requests must be submitted in writing to: admin@cashlessvendingmachine.com

Cancellation will prevent future renewals but will not generate refunds, credits, or prorated reimbursements for any current or previously paid subscription period.

Failed Recurring Payments

If automatic recurring billing fails:

• Subscription services may be suspended.
• Portal access may be restricted.
• Software functionality may be disabled.
• Services may be terminated until payment is successfully received.
• Outstanding balances may remain payable by the customer.

Gest Technology Sdn Bhd reserves the right to recover unpaid amounts through lawful means.

Refund Eligibility

Refunds are only considered in limited circumstances and solely at the discretion of Gest Technology Sdn Bhd.

Potential refund situations may include:

• Duplicate billing.
• Incorrect charges caused directly by a verified system error.
• Payment processing errors resulting in overpayment.
• Other exceptional circumstances expressly approved by management.

Refund requests that do not fall within the above categories will generally not be approved.

Approved refunds may require seven (7) to thirty (30) business days to process depending on banking institutions, payment gateways, and financial service providers.

Limitation of Liability

To the fullest extent permitted by law, Gest Technology Sdn Bhd shall not be liable for any indirect, incidental, consequential, special, punitive, or economic losses arising from the use, misuse, installation, operation, downtime, interruption, or inability to use any product or service.

Our maximum liability in relation to any approved claim shall not exceed the amount paid by the customer for the affected product or service.

Contact

For cancellation or refund requests:

1. admin@cashlessvendingmachine.com
2. 011-5558 5069