Shipping, Delivery & Fulfilment Policy

Last Updated: 16 June 2026

This Shipping, Delivery & Fulfilment Policy outlines the terms and conditions governing the processing, shipment, delivery, installation, and fulfilment of products and services purchased from Cashless Vending Machine ("Company", "we", "our", or "us"). By placing an order with us, you acknowledge and agree to the terms set forth in this policy.

1. Order Processing

All orders are subject to verification, acceptance, product availability, and payment confirmation.

Orders are processed during our normal business operating hours:

Monday – Friday: 8:30 AM – 5:30 PM (Malaysia Time)

Saturday : 8:30 AM – 1:00 PM (Malaysia Time)

Orders submitted outside business hours, on weekends, or on public holidays may be processed on the next available business day.

We reserve the right to delay, suspend, or cancel order processing where necessary for fraud prevention, payment verification, inventory validation, compliance requirements, or other operational reasons.

2. Delivery Timeframe

Unless otherwise stated in writing, the estimated delivery period for products is generally between:

7 to 21 business days

Delivery timelines may vary depending on several factors, including but not limited to:

• Product availability and stock levels
• Customization or configuration requirements
• Installation and deployment scheduling
• Customer location and accessibility
• Logistics provider schedules
• Regulatory or customs requirements
• Public holidays and peak demand periods

The stated delivery timeframe is an estimate only and should not be construed as a guaranteed delivery commitment.

3. Delivery Confirmation

Upon successful processing of an order, customers may receive order confirmation and delivery updates through email, telephone, messaging platforms, or other communication channels deemed appropriate by the Company.

Customers are responsible for ensuring that all delivery information provided is accurate, complete, and up to date.

The Company shall not be liable for delays, failed deliveries, or additional costs arising from inaccurate customer information.

4. Installation, Setup & Deployment Services

Certain products, including vending machines, cashless payment systems, kiosks, software integrations, and related equipment, may require installation, configuration, testing, commissioning, or deployment services.

Installation schedules may depend on:

• Site readiness
• Availability of technical personnel
• Customer approvals
• Utility and network requirements
• Third-party contractor coordination
• Regulatory or building management approvals

Delivery of equipment does not necessarily constitute completion of installation or project deployment.

Additional timelines may apply for setup, testing, integration, and commissioning activities.

5. Risk of Loss and Ownership

Unless otherwise agreed in writing, risk of loss or damage to products passes to the customer upon successful delivery to the designated delivery location.

Customers are encouraged to inspect all products upon receipt and notify us promptly of any visible damage, shortages, or discrepancies.

Failure to report delivery issues within a reasonable period may affect our ability to investigate and resolve claims.

6. Shipping Delays

While we make reasonable efforts to deliver products within estimated timelines, delays may occur due to circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Logistics or transportation disruptions
• Supplier shortages or manufacturing delays
• Customs inspections or clearance procedures
• Weather conditions
• Natural disasters
• Government actions or regulatory restrictions
• Labor disputes or strikes
• Network or infrastructure failures
• Force majeure events

The Company shall not be liable for any direct, indirect, incidental, consequential, or business losses resulting from delivery delays caused by such events.

7. Failed Delivery Attempts

If delivery cannot be completed due to customer-related reasons, including but not limited to:

• Incorrect delivery address
• Unavailable recipient
• Restricted site access
• Failure to provide required documentation
• Refusal to accept delivery

the Company reserves the right to:

• Reschedule delivery;
• Charge additional delivery or handling fees;
• Store products at the customer's expense; or
• Cancel the order where permitted by applicable law.

8. Shipping Coverage

Our products and services are primarily offered within Malaysia.

Delivery availability may vary depending on the destination, accessibility, and operational feasibility.

For deliveries outside Malaysia, customers must contact us prior to placing an order to confirm availability, shipping arrangements, applicable taxes, duties, customs requirements, and additional charges.

9. International Orders

For international shipments, customers are solely responsible for:

• Import duties
• Customs fees
• Taxes and levies
• Regulatory approvals
• Import permits
• Compliance with local laws and regulations

The Company shall not be responsible for delays, confiscations, restrictions, or additional costs imposed by foreign customs authorities or government agencies.

10. Contact Information

For shipping, delivery, installation, or fulfilment inquiries, please contact:

Cashless Vending Machine

Email: sales@cashlessvendingmachine.com

We reserve the right to amend, modify, or update this Shipping, Delivery & Fulfilment Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.